Shipping & Returns

 Shipping

We ship all our products in biodegradable bags or cardboard boxes as we try do our very best to reduce our environmental impact.

As our products are a slow labour of love the current shipping time frame and waitlist for new orders is via the top website banner. Normally we work with a 2-3 week waitlist

Domestic shipping

We ship with Nz Post therefore upon dispatch you will receive an email with your tracking details. Shipping is a flat rate of $10

Please allow around 1-3 business days to receive your tracked order once shipped and be mindful that public holidays & holiday seasons may cause minor delays. 

Shipping delays are unfortunately out of our control.

 

Please note unfortunately we don't take responsibility for stolen goods we recommend using an Postal Locker for safe collection.

International shipping - Australia

We ship with NZ Post therefore upon dispatch you will receive an email with your tracking details. Shipping is a flat rate of $12

Please allow 7-14 business days to receive your order.

Unfortunately we can't take responsibility for delivered stolen goods.

International - Rest of the World

Please contact me if you want me to look into shipping outside of Nz & Aus.

Exchange/Refund

We don't offer exchanges/refunds on customised goods.